F.A.Q.

Landlord Questions We Answer Every Week.

 

If you are anything like the landlords we already work with, you will want straightforward answers before you make any decisions. Here are the most common questions.

Who finds and manages the tenants?

It depends on the model. Under a full THS lease, we take care of providers and tenants and you do not deal with them. Under a managed provider lease, the provider is your tenant and we manage the relationship. Under introduction only, the provider is your tenant and you manage it yourself.

What happens if the property is empty?

Under a full guaranteed rent lease, you receive the agreed rent whether the property is occupied or not, as long as the property remains in the agreed condition and available. Under provider leases, the rent terms are set out between you and the provider.

Do you cover maintenance?

Under a full THS lease we typically cover internal, tenant related maintenance up to an agreed level. Structural issues, roofs, boilers and major capital works remain with the landlord. Under provider leases, maintenance responsibilities are set out in the lease. We will always spell this out clearly before you sign anything.

How quickly can a lease start?

Once heads of terms are agreed, leases can often start within 4 to 8 weeks, depending on legals, compliance and any works needed.

Can I sell and still receive rent for a while?

Yes. That is exactly what a flex-sell is designed for. You receive rent for an agreed period under a lease or provider arrangement, then exit on a pre-agreed sale.

How do I know whether leasing or selling is better for me?

It depends on your age, income needs, tax position and appetite for involvement. On the first call we ask a few questions around these points and then show you what each route would realistically look like in numbers.

What if my property already has tenants?

We will review the existing tenancies and see what is possible. In some cases, we can take over once those tenancies come to an end. In others, we may be able to buy with tenants in situ.

Is this different to using an estate agent?

Yes, significantly. An estate agent either sells your property or manages tenants on your behalf for a fee. THS is not an agent. Under a full lease, we become your tenant. We pay you rent directly. We handle everything in between. There are no management fees, no void periods and no monthly deductions. The relationship is fundamentally different.

Which areas do you cover?

We are most active in London and the South East, including markets such as Reading and Slough. We can look at good opportunities slightly outside those areas case by case.

What is guaranteed rent for landlords?

Guaranteed rent is a lease arrangement where a company leases your property and pays you a fixed monthly amount for the full term, regardless of whether the property is occupied or not. You receive your income every month with no void periods and no dependence on individual tenants paying on time. Total Housing Solutions offers guaranteed rent leases of 3 to 5 years to portfolio landlords across London and the South East.

What is the Renters Rights Act and how does it affect landlords?

The Renters Rights Act significantly changes the relationship between private landlords and tenants in England. It removes fixed term assured shorthold tenancies and strengthens tenant rights around eviction. Landlords who enter a guaranteed rent lease with an operator like Total Housing Solutions sit outside this framework because the lease is a commercial arrangement rather than a standard residential tenancy, removing much of the regulatory exposure.

What is a flex-sell property arrangement?

A flex-sell combines a property lease with a pre-agreed future sale. The landlord receives guaranteed rent for an agreed period and has a fixed sale price locked in contractually from the very start. It is designed for landlords who want reliable income now but know they will want to exit within a defined timeframe. The sale price does not change regardless of what the property market does between signing and completion.

Can I sell a property that already has tenants in it?

Yes, in many cases. Total Housing Solutions can purchase properties with tenants already in place or with an existing provider lease running. We review the existing tenancies and agree the best structure. In some cases we take ownership once tenancies come to an end naturally and in others a purchase with tenants in situ is entirely workable.

How is guaranteed rent different from a standard buy to let?

With a standard buy to let your income depends entirely on tenants paying on time and the property staying occupied. You carry void risk, arrears risk and management responsibility. With a guaranteed rent lease through Total Housing Solutions we become your tenant. We pay you a fixed amount every month for the full lease term whether the property is occupied or not, and we handle all tenant management, provider relationships and day to day maintenance.

What happens at the end of a guaranteed rent lease?

At the end of the lease term we review the arrangement with you. In most cases landlords choose to renew on a new lease term. Alternatively if you have a flex-sell agreement in place the sale completes at the pre-agreed price. If you decide not to renew the property is returned to you in the agreed condition and you are free to let or sell it as you choose.

Still have a question?

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+44 7476  949841 team@totalhousinggroup.co.uk

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